Legal Action

[Middi]

OK, Long winded story but here's the basics - Bought a new transit (LWB 115 T350 Medium roof Twin cab in van) back in 2009 (59 plate pre-reg, 7 miles on the clock, 3 years warranty, ford direct main dealer) in it's warranty period it had 2 x EGR valves, an Engine management board and numerous little fault code fixes - Since the warranty expired it's had - Brake master cylinder, common rail injector, starter motor, 2 batteries, Engine management board (fixed not replaced this time) has spent a total of 48 days in a garage and over £3500 in parts / labour - It's currently back on the ramp (has been in there for the last 22 days!) unable to start and the ford main dealer workshop can't get the computer to work out what's wrong. I've been lucky enough borrow some money and bought a replacement vehicle as once this is fixed I no longer want to see it again and I'm self employed doing around 1500 miles per week, without a van I have no business! - My question is, do you think I have a legal claim against Ford, surely this van has not been built to the standard it should have? If this was a bank loan it would have been missold wouldn't it? Any advice on if I should have a go at getting some of my money back from Ford or if anyone else knows of any cases where this has happened and what the outcome was? - Many thanks

[alix76]

No because its now put of warranty . I don't think ford would even entertain a claim they'd just ignore it. if your doi g 1500 miles a week in 12 months you'd be over the warranty mileage anyway. As for missold that's just life in afraid

[Middi]

Couple of cases I'm sighting is in 2002 after his family was killed in a ford pickup a man successfully sued Ford for poor build quality and got Millions in damages, then in 2008 a company working with British aerospace bought a fleet of Ford motors and later claimed that the parts used were "Shoddy" and they claimed 8.4 million in damages. And sorry, that mileage was well wrong, that was a total on all my motors, the van in question has done 70,200 since birth - My argument is that 70,000 motorway miles should not have caused this many problems, costs or inconvenience.. A car customer would not have had to stand for it i'm sure.

[Altransit]

You have every right to be angry, and in an ideal world, Ford would make some sort of gesture towards your repairs and out of pocket expenses, BUT, as said above, they don't really care, and will ignore you, unless you have a noisy enough legal team to take on their massive and expensive legal team

The very best of luck if you're going to try, but don't throw too much money at this

[alix76]

The company your sighting was working with manjor corperate and may have been assisted by them

[blue estate]

That mileage works out at 300k so no chance

[ME]

Transits are designed and built to last 100k, which coincidently is when the warranty runs runs out.

After that your on your own, wether its a year or 2 years old.


Ford offer the shortest warranty period of all Commercial vehicle manufactureres, along with probably the worst Dealer back up.

[bigjohnthomas]

Interesting to see how you get on
I was thinking of something like this about my teeth falling out the supreme being obviously used inferior sh*t to make mine with as they are fooked and not even fifty years old yet land I piss my pants a bit sometimes penis not fit for purpose looks like its made from an old bit of string

[darkbluevanman]

If only we were somewhere else in the world... man in camper sets cruise control and goes in the back to make a drink, camper (with no one steering) crashes in a ditch, man sues and wins, handbook didn't say something like don't set the cruise control and leave the thing to steer itself...

However, when the waaranty ends, the Manufactuer has no legal right to repair your car, not even if it's a known problem.... as someone mentioned before, consider lease, or even hire!

[jonochap]

You would have to prove there is a loss. The only loss that i can see is the cost of an alternative vehicle. If the dealers have offered you a loan vehicle then there is no justifiable loss but as said, they are not liable for your van breaking down, only for the standard of repair. If the vehicle was a specialist vehicle that was the only one that you could use AND your dealer was aware (in writing) prior to the difficulties then you may have a case to compensation. Based on what you have said there is little to be gained. Sorry.

[jonochap]

[quote="darkbluevanman"]If only we were somewhere else in the world... man in camper sets cruise control and goes in the back to make a drink, camper (with no one steering) crashes in a ditch, man sues and wins, handbook didn't say something like don't set the cruise control and leave the thing to steer itself...

Oldie but a goodie

[v8dave]

Go and talk to the dealership principle or company secretary.
Lay out your concerns in a reasonable way.
Tell them the book price for your vehicle if you sold it today and offer to walk away if they buy the vehicle, take your V5 with you.
If it is a non starter then it's blocking their workshop and they'll want it out, if they own it they can do as they see fit with it and don't have to worry any more about satisfying the customer.

[bigjohnthomas]

Go and talk to the dealership principle or company secretary.
take a sh*t on their doorstep and leave shitti bit of izal next to it .

fify

hope this helps
kk hun
hugz

[DodgeRover]

I think your only chance would be a 'good will' gesture via the ford/ the dealership, if you can get hold of a ford rep they might be helpful, if it had been a long stream of the same problem then you might stand a better chance with the not fit for purpose argument. You might get somewhere with small claims and the sale of goods act (of that applies to motor vehicles) as that just states goods must be fit for purpose and last a reasonable period - I wouldn't expect to have to buy a new van every 5 years (but then i'm a tight northerner, maybe thats why nobody down south has any money)

[125neil]

The problem you've got is the van is 2 years out of warranty we can all read its been a bad van , some of them are, as for the £3500 cost for parts and labour, if its always been repaired at the main agent it will contain high labour costs,I'm amazed it needed a new master cylinder before its done 70000 miles, I can't recall hearing of this before,that should definately have been replaced free of charge, and also 3 batteries in 5 years very odd, an engine management board, a starter motor and now it won't start it sounds to me like its get a recurring eletrical fault, which garage is it in ?