Mc Nasty wrote:I still haven't heard from the C***s at Arnold Clarks, despite Ford telling them to do it and to call me to arrange it.
Well I waited a month.. nothing from the c***s at arnold clarks, so back on the phone to Ford, to be honest it was far more about the way I was treated by clarks than a piece of trim on an 8 year old van.
Ford apologised and said they would raise it to a higher level, within 24 hours clarks called, told me "can you bring the van in so we can photograph the badges? Ford need to approve this" (more lies) so I arrange a time, take the van in to be asked "are you waiting for it?" I asked how long they normally take to take a photograph, reply was " is the service book in the vehicle" I was told to sit in waiting area.
I saw a workshop employee at my van checking the badges, I asked him why's he not taking pics, he asked what I was on about, said he was just taking vehicle details and confirming ovals were corroded and front was de-laminated. I went back inside.
After 25 minutes of being ignored in a waiting room, off I went to complain, "Oh, I was just coming to see you.. the parts are in stock, do you want them fitted now?" Badges were fitted in 15 mins and I left, never to return.
A total farce from start to finish, Ford the people paying for it all couldn't have been more helpful, arnold clarks could not have been more ignorant or deceitful, I pity their customers.