Just had my new Connect serviced at a main ford dealer ,it was its first service as it is a year old and only done 9600 miles so far.I know to preserve the warranty you have to use a ford dealer or so I have been told. Any way service was done and I picked my van up, it was not washed as they said they don't clean commercials as some come in caked in mud, I was not to fussed about that because they would only scratch it any way. So cleaning it today I opened up the bonnet to check all was well and the engine was covered in oil spatters, it was every where, it took me over an hour to get it all cleaned off, also looking down at the fan I saw an old oily rag wrapped around the fan blade, it was stuck in the housing I had to carefully unwind it.By this time I was fuming I paid a lot for the van and I look after it.
I called the service dept and told the service manager ,he sounded very sheepish and apologetic, he will raise it with the mechanic on Monday(apparently)I bet nothing gets said.
I feel like naming and shaming the out fit so to warn others off.