My partner has a 2015 Tourneo Custom and 2 weeks ago the wind caught the drivers door and bent it back. She managed to shut it but it's bent the wing back and is now jammed shut.
She took it to Bristol Street Motors in Gloucester who said it'll be a warranty claim. They said it'll take a week to get the claim approved and they would contact us.
We hadn't heard back so my partner phoned them this morning to be told it could be a further 6 weeks until the claim is approved !
She cannot use the van as the door is jammed shut and she uses it for business so it's extremely inconvenient.
Has anyone else been in this situation ? I can't see why it would take so long to approve/deny a warranty claim on a known fault.