by Ricciano » Tue Jun 19, 2018 11:03 am
Hi all. My 9 seaters Tourneo custom first registered and drove on December 2013, for family use only. Right now is on 72k miles, always serviced in time at Ford dealers. First 4 month got battery replaced as the auto start was malfunctioning and had to start can manually. Couple months later in 2014 I experienced another issue Cruise control that refuses to work some times and even when it comes on it stops and won't work again... many times over 2 years leaving van at Ford dealership without finding what caused it, I was left with £30k new van malfunctioning.
Last couple weeks I got the famous Engine warning light on followed by couple of malfunctioning items like hill start, parking aid, no fuel in tank... sometimes all at same time some other times just one or two, with engine cut out as well at some occasions.
Since 30 May 2018 my van is at dealership and they got so many faults on the diagnosis report, it seems like a lack of communication on the computer and they're getting experts engineers from Ford manufacturer beside stripping off the dashboard to look for wiring issue.
It's a nightmare, I am left without a car, family of 6, kids going to school by taxi or bus, Ford head quarter not helpful, just phone calls saying system down, engineers will do their best....so on
I am wondering if there is any ways to claim , complain about factory fault that was getting worse, especially that warranty is over.
Thanks for sharing