dunc123 wrote:I had my 2013 transit custom dciv eat it's oil pump 2 weeks ago. Also had a friend with 2013 Ranger do the same last year. In both cases Ford have accepted responsibility and they are replacing the engine, they didn't even question it, just took the head off, couple of photos and accepted it as their problem. I have since found out there is a big commercial dealer nearby doing 8 a week on a bad week.
My problem is getting a courtesy vehicle. Ford have said yes but trying to get any further is proving impossible. My local main dealer only services my van, I got it off a seperate leasing company so I can't rant and rave at the dealer, but I would love to get to speak to someone from Ford to get my point over, they have said I can have a courtesy vehicle but at this rate my van will be fixed first.
I love my van, but next year when its time for a replacement I will seriously look at the other marquees out there. When my mates Ranger was in they only lent him a vehicle for 2 days, the other 24 days he had to sort himself. Take note Ford this is sh*t customer service.
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