Hi there everyone!
I know this thread isn't recent, but it sure is relevant to this day, so i thought i'd throw my 2 pennies of experience at it:
So, just after 30k on the 15 plate transit custom, service and brake messages pop up and we head to the local stealers! Heads to the service and parts desk to get it booked in, explain the situation and let him know that i have free servicing for 4 years (which leaves him a lil nervous), and that i would like to know how much will the brake pads replacement cost me!! He then continues, pulling some paperwork out of one of his drawers and starts reading it to me! -transit connect (he goes), to what i reply- nope, it's the transit custom. Oh yes (he continues), "transit custom discs and pads", "nope, just front and rear pads please, no discs!" (there is me correcting again). "Oh sorry" he says "yes, front and rear break pads will cost £178 plus vat plus labour! So i asked how much would labour cost me, to what he replied- "well it depends on how long it will take!!!"
At this point i'm getting a little nervous myself just purely for the fact that one could tell he had no idea of what he was talking about, and so i agreed to book it in to get the issues dealt with.
Anyway, i head out and back home itching about the poor service and goes looking online where i came across with the forum (Hello there!!!), as well as this bit of info which i believe is the electronic version of his printed out scratch paper:
https://www.ford.co.uk/owner/service-an ... irs/brakesPlease note that the prices do include vat and labour!!! having this in mind, i don't think it is at all expensive, but i sure as hell feel like someone is trying to rip me off!...
Anyway, i'll let you guys know how i get on soon.
I hope this may be of help to peeps on a similar situation.