Brand new EURO 6 transit problems

[Dambuster1517]

Ok so just to update on my Service Required warning. All 4 injectors changed by Ford and after 150 miles all is good.long may it continue

[jimmy2much]

New on here ...
17 plate 2ltr panther engine with knocking noise coming from top left hand side of engine at idle.
Ford say it's within spec but if it gets worse they will operate...I did ask if they had these specs and could I have a copy ...unfortunately it's the mechanics ears not his specs they were talking about .
It's done 17000 miles and sounds like the ends are knocking .They say it's the fuel pump pulley making the noise .Not Happy

[squirrel93]

Your not alone


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[Stix turbo]

I've had my 68 reg transit tourneo custom six weeks on the road. now sitting at dealers after leaving me sitting by the side of the road for four hours on Christmas eve, RAC took it to main dealer, been given C class merc as replacement.Now told needs new injectors, but will need to order them in. However they can't order until new year! they told me they had done a " temp fix so I could drive it" (merc costing £100.00+ per day) picked my van up drove about 20 yards, even worse than before, got it back to dealer told them its undriveable, their response was "you better hang on to the hire car". so having read all the posts here this problem is still on going!! RAC man told me there was a diesel leak in the tube after the fuel pump. Having to wait until after the new year, so awkward as my electric scooter is in the back of the van and I can't use it!

[amcq46]

I was going to post a question about the intermittent loss of power and service warning coming on ... but it looks like this thread holds all the answers.

it has only done it 3 times in 2000 miles and each time it was not dropping down to full limphome ..... but it is a camper conversion so it will have only done short start stop and storage in its first 4 months before I bough it ... so it looks like I can expect it to start getting worse!!

will it cause damage if I just keep driving or should I take it into the dealer now?

also am I correct in assuming that it won't clean up and go away with regular use ?

[Strig51]

Hi everyone.
Has this issue been long sorted as I have had a 2016(2017 reg) euro 6 van for 2 weeks now and have had this issue from day 2. It's booked in with ford on the 26th Feb, I'm dreading it having to go in and out and the same fault keep coming back.
Cheers.

[amcq46]

Hi everyone.
Has this issue been long sorted as I have had a 2016(2017 reg) euro 6 van for 2 weeks now and have had this issue from day 2. It's booked in with ford on the 26th Feb, I'm dreading it having to go in and out and the same fault keep coming back.
Cheers.

Well I can advise that even vans built in 2018 can have this problem, so the information from Ford, earlier in this thread, that this was an issue limited to build dates covering the last half of 16 and 1st quarter of 17, where there was a supplier problem with Injectors, is not true.

My van is Build Date: 23.06.2018, and in the 4000 miles I have covered from new, the fault has occurred about 10 times. always mid journey, engine is warm, not under huge load, it then drops into limphome [feels like about 30% drop in power], the service lamp has come on and "refer to manual" has come on the info screen. After 30s to 1 min, it clears and normal power is resumed. it has never occurred twice in the same journey, and it hasn't become more frequent over time.

Today the garage read the fault codes and has phoned to say it is an injector fault code and they have ordered 4 replacement injectors to fit tomorrow.

the only other factor which may also have a bearing onto why my 18 build has the problem might be that it is a camper conversion, and based on the early pages in this thread, this sub group of vans was more susceptible to the corrosion, as their early life did not involve any long drives. The cold start, drive 100yds into the workshop area, switch off, repeat which a van conversion undergoes, provides the worst case for the corrosion as the engine is not getting warm in those early months..

so for me - bad news that the problem is still out there, but good news is I am not fighting the dealer to get more than 1 injector replaced and I have not had to wait weeks for the back order of replacements.

[IANTO48]

My motorhome was built March 2018. I purchased on 1st Sept 2018 then drove 300 miles home only to find fault with the alarm system which I paid extra for. So all the way back to dealer then home again. Another 600 miles. Van parked up till March when we had our first local trip. 35 miles. All fine and went good. Last weekend went for our second trip and on return journey on Sunday Warning alarm came on and SERVICE REQUIRED Message came on. After 1 mile it cleared. Another 20 miles and same again SERVICE REQUIRED and alarm. This cleared again. Went home with no further alarms. Phoned local Ford dealer who originally told me that van needed a service. I explained that it had only 1300 miles on clock and following call to Motorhome dealer Ford agreed no service needed but to bring it in on Weds morning to connect computer and reset the service indicator. I did this and waited for van only to be told that there was an issue with injector and maybe even injectors. I left van at dealer after being told they would contact Ford to get authorisation for Warranty to be carried out and would be in touch Thursday morning. Spoke to garage Thursday morning only to be told Ford Warranty had not replied to their request yet. I informed the garage that I was going to Scotland next Tuesday and as things stood I would lose £1200 which I had paid for our trip which was not refundable. The garage replied that they were still waiting for Authorisation from Ford to do the work. Thursday came and went. No reply from Ford. Friday morning I received a call from garage stating Ford still not replied to any of their messages and could not proceed until they gave the green light. I then phoned Ford Customer Service on their number and I must say what a total waste of time. The staff seem to be like Robots continually repeating the same phrase that I must let the dealer contact Ford Warranty Champion section to resolve this issue. I again contacted the dealer who informed me that they had sent everything over to Ford Champion but there was still no reply. I again phoned the Ford Customer line only to have the same thing told to me repeatedly by the advisor. This is TERRIBLE after service from Ford considering the original cost of £50k. They don't even get back to their dealership regarding this issue which as can be seen on the forums is not a one off. I can not believe that a company such as Ford who I must add have 4 vehicles parked on my drive (not for much longer) don't care at all about after sales and have no respect to even discuss this issue. This is a Warranty issue which they have known about for some time yet people like myself are subject to a No Response from the warranty section. Ford need to get their act together on this issue. I shall be discussing this with the original motorhome dealer with a view to rejecting the vehicle if this is possible. I will be writing direct to the CO and reminding him that people pay their hard earned cash in the belief that if Warranty is required then it shall be available to the customer via the dealership and not fobbed off by Customer Relation telephonists who it seems are only interested in getting you off the phone. Any prospective motorhome buyers out there think long and hard before buying a Ford.

[ND’Ag]

I own a Murvi Pimento which is based on a Euro 6 Ford Transit 170ps L2H2 and was new in August 2018. I drove 1 mile from the Murvi dealers and it started to judder just down the road. On driving onto the A38, it would not accelerate away, then came up with a Service warning and went into limp mode. I drove back to Murvi, who took the van back to Vospers in Plymouth. After doing a diagnostic test they determined that the No. 1 fuel injector was faulty and replaced this. They refused to replace more than 1 as they said the others were not showing a fault.
My wife and I were concerned that another injector would go when on holiday, however Ford would not budge. We travelled to Greece and back without a problem, but on our next holiday to France the van started to judder and had similar symptoms after a night’s stay near Cherbourg. After waiting for the Ford Assist to come out-who were useless- they said it wasn’t an injector and told us to drive 39 miles to the Ford dealers, where they didn’t meet us as pre-arranged.
Ford Cherbourg quickly diagnosed the fault as a second injector and, after two days wait, they fixed the van and we resumed our holiday. I was not confident that the final 2 injectors would not fail, so contacted Ford Customer Support and they gave me an escalation reference number and suggested I contact the dealer that supplied the van when we returned.
I contacted Murvi who contacted Vospers in Plymouth on our return, however they said that they would not replace all 4 as the problem had been fixed and Ford would not pay them to replace parts that were not faulty.
In desperation I contacted the new Vospers Ford Centre in Exeter and was very fortunate to speak to Arran Dyer, the Service Team Leader, who was extremely helpful. He recollected that there had been an issue with fuel injectors in Campervans and was able to track down someone in the European Recalls Department who dealt with a similar issue previously. This person said that they would not replace them under warranty, however they would replace the remaining 2, or all 4 if we preferred, as a Goodwill gesture.
We obviously chose the latter option and the van now has 4 new fuel injectors, thanks to Vospers in Exeter and Arran in particular, for making the extra effort.

[V184]

I own a Murvi Pimento which is based on a Euro 6 Ford Transit 170ps L2H2 and was new in August 2018. I drove 1 mile from the Murvi dealers and it started to judder just down the road. On driving onto the A38, it would not accelerate away, then came up with a Service warning and went into limp mode. I drove back to Murvi, who took the van back to Vospers in Plymouth. After doing a diagnostic test they determined that the No. 1 fuel injector was faulty and replaced this. They refused to replace more than 1 as they said the others were not showing a fault.
My wife and I were concerned that another injector would go when on holiday, however Ford would not budge. We travelled to Greece and back without a problem, but on our next holiday to France the van started to judder and had similar symptoms after a night’s stay near Cherbourg. After waiting for the Ford Assist to come out-who were useless- they said it wasn’t an injector and told us to drive 39 miles to the Ford dealers, where they didn’t meet us as pre-arranged.
Ford Cherbourg quickly diagnosed the fault as a second injector and, after two days wait, they fixed the van and we resumed our holiday. I was not confident that the final 2 injectors would not fail, so contacted Ford Customer Support and they gave me an escalation reference number and suggested I contact the dealer that supplied the van when we returned.
I contacted Murvi who contacted Vospers in Plymouth on our return, however they said that they would not replace all 4 as the problem had been fixed and Ford would not pay them to replace parts that were not faulty.
In desperation I contacted the new Vospers Ford Centre in Exeter and was very fortunate to speak to Arran Dyer, the Service Team Leader, who was extremely helpful. He recollected that there had been an issue with fuel injectors in Campervans and was able to track down someone in the European Recalls Department who dealt with a similar issue previously. This person said that they would not replace them under warranty, however they would replace the remaining 2, or all 4 if we preferred, as a Goodwill gesture.
We obviously chose the latter option and the van now has 4 new fuel injectors, thanks to Vospers in Exeter and Arran in particular, for making the extra effort.

If its any consultation Mercedes are the same, got a Sprinter & after two visits (wont rev over 3k) its had 3 injectors replaced

[Nick05]

Hi everyone
I’ve been a big fan of ford since the day I passed my test and probably before but sadly my recent experience has put me off buying another, I bought another ford transit custom 2.2 65 plate 155psi in white for my work at a cost of £20,000, I didn’t buy it brand new but was no more than 9 month old and less than 9000 on the clock so save a few penny’s but was from a dealer so piece of mind as I still had 2 years and a couple of months of warranty, at the end of November last year it went for its third service and first MOT which sailed through, no warning lights or advisory’s, beginning of March going to work one morning came to a junction and as I pulled out to join the flow of traffic it suddenly went down to three cylinders, luckily the job I was working on was round the corner but keep looking at temp gage and for any warning lights on dash and there was none, on parking up on the poor chaps drive open the bonnet to find oil every where which had blown through the filler cap, check the levels and even thou the amount around the engine bay it still registered on the dip stick.
I phoned my local garage to seek advice and the chap said it would probably be a injector failed as this is a common problem, but I said what would cause all the oil in the bay? Get it recovered to us and we will have a look so I did, the following week got a phone call to say it is more serious than he thought but couldn’t tell me exactly what (valves, piston,timing,etc) so it was around now that I made contact with Ford direct and they weren't any help at all, they where very quick to say the vehicle was out of it’s warranty (only just 3 and half months) and don’t sell parts for engines, you buy a bottom half, top half or a whole new engine at £5,000 so my hart sunk and as I did know which half so I asked them for help and after a couple of times phoning all they could say is take it to a local franchise for them to diagnose the problem with no assurances so I came on this web site for ideas of what might the problem might be? After reading lots saying injectors there was one or two said pistons so I found a local firm that specialised in rebuilding your own engine so you don’t have to inform Dvla that the vin number has changed.
They were brilliant and kept me informed al the way on costing, time line, problem and solving it, The problem being a hair line crack across the piston out of cylinder number 2, since finding the cause out I had the injectors tested and they passed to see if this was the cause but speaking to the garage that specialised in fixing your engine and coming to collect and pay I noticed they had got about 6 or 7 ford vans in and 3 of them with the same problem as mine but they had a lot more mileage than mine (31,654 miles) the chap said that it is known for cylinder number 2 to over heat causing piston to crack even thou you have enough water and it reading the right temps on your dials, something to do with the milling in the block to create the water jacket to cool the engine ( around cylinder number 2) as i’m Close to £5,000 lighter not including the time I have lost with work and jobs i’ve Lost because of no vehicle to carry tools and materials.
Has anyone heard of this problem on the 2.2 Diesel engines or experience ? as i’m now wondering my next move, problem being I do love the styling of the vans and it’s so easy to drive but I have lost confidence in Ford in general with there back up and customer support ?

[Kpjjf1]

Hi
Looks like I am another on the list for the fuel injector issues from the 2017 ford 2 litre engines. Mine is a chausson motorhome and went into the dealers in JUNE 2019 to get sorted and IS STILL THERE. The dealer in Glasgow could not get the motorhome on the ramps and it has sat there for 9 months.

I am now looking for another dealer to repair IF I can get this started and moved. Should I be doing this or should the ford dealer be sorting this out.

I have only just found out about the failure to repair the vehicle. Long story.

[Jay2018]

Hi
Looks like I am another on the list for the fuel injector issues from the 2017 ford 2 litre engines. Mine is a chausson motorhome and went into the dealers in JUNE 2019 to get sorted and IS STILL THERE. The dealer in Glasgow could not get the motorhome on the ramps and it has sat there for 9 months.

I am now looking for another dealer to repair IF I can get this started and moved. Should I be doing this or should the ford dealer be sorting this out.

I have only just found out about the failure to repair the vehicle. Long story.

Why the hell did you leave it there for 9 months? You should have realised after a month it wasn't gong to happen! Why couldn't they get it on the ramp?

EDIT: Just realised you're trying to get it started. Nightmare situation. You've lost a massive chunk of your warranty and you haven't even used your van in all that time.

[Kpjjf1]

Hi

Does anyone know if Ford have a list of recalls for a calendar year, or a webiste link to them.

Looking for a recall for faulty fuel injectors on a 2017 Ford Chausson Euro 1998cc.

Best

Kevin

[dumper]

Have you tried the dvla site it lists recalls but may only be safety recalls