Service light after 20 miles from new?

[Micromouseuk]

Hi All,

Just picked up my 18 plate custom, love it!!!, but hit the motorway and had several instances of the service light coming on with a loss of power, 6 times in 20 miles (at 60-70mph) Each time it cleared after a few minutes.

Seen a lot of mentions of injector corroding issues on new vans, is this it?

Spoke to dealer and booked in Wednesday for them to have a look - is there anything else they should be doing, or any advice as to what I should do/ask/demand?

I know the van was sitting on the forecourt for a while, and they said the PDI had already been done.

Many thanks in advance

Wayne

[V184]

i would want another van or a full refund considering its only done 20 miles

[blue estate]

i would want another van or a full refund considering its only done 20 miles

Same here , return van

[bambi mk 1]

That's an absolute insult having to wait till Wednesday and you only after collecting it Leave it where it is and let them collect it Name and shame them A customer of mine bought a new Vito travelled a mile down the road and the gearbox exploded.
He called the garage and they collected it at 11.30 am a half an hour after he called them while he was standing beside it.He went back to the dealer at 4.30 pm and enquired with the salesman who told him it had just arrived in He asked for the keys of the Vivaro he traded in so he could get something he had let in it and sailed off into the sunset with no more about it

[Micromouseuk]

I’ll speak to them Monday, no codes are showing at the moment, and I’ll give them a chance to fix any issues. A chance I said. Just one. Then it’s name and shame and the full works

[Micromouseuk]

It will be interesting as we have already informed DVLA that the trade in vehicle was scrapped

[Mike]

i would want another van or a full refund considering its only done 20 miles

You can “WANT” all you like, but until you’ve given them an opportunity to fix it they’re perfectly within their rights to tell you to jog on.

I’ll speak to them Monday, no codes are showing at the moment, and I’ll give them a chance to fix any issues. A chance I said. Just one. Then it’s name and shame and the full works

You’ll have to give them an opportunity to fix the vehicle, that may mean giving them more than one chance.

This assumes that you own the vehicle, if it’s on some sort of finance it can be a world of pain as you don’t have the same rights as if you own it. Also, speak to the salesman, if he’s any good he’ll be keen to avoid any bad feeling......especially if the sales office is busy

[khould]

No you don’t, in the first 30 days a full refund or new van can be insisted on.
As for if you don’t own it, if finance or lease they have more arm strength than an individual so you have more power not less and your rights are exactly the same
Check the consumer rights act

Kev

i would want another van or a full refund considering its only done 20 miles

You can “WANT” all you like, but until you’ve given them an opportunity to fix it they’re perfectly within their rights to tell you to jog on.

I’ll speak to them Monday, no codes are showing at the moment, and I’ll give them a chance to fix any issues. A chance I said. Just one. Then it’s name and shame and the full works

You’ll have to give them an opportunity to fix the vehicle, that may mean giving them more than one chance.

This assumes that you own the vehicle, if it’s on some sort of finance it can be a world of pain as you don’t have the same rights as if you own it. Also, speak to the salesman, if he’s any good he’ll be keen to avoid any bad feeling......especially if the sales office is busy

[Altransit]

You're right, I didn't realise that the sale of goods act had been replaced.

The new Consumer Rights Act 2015 will replace the Sales of Goods Act on 1 October 2015.

New rights have been given to the consumer and it is important you understand them. Your customer now has the right to reject a vehicle within 30 days of purchase without you being given any opportunity to repair. After 30 days you have the right to repair however the customer can reject if the first repair is unsuccessful, or should another fault occur.

[V184]

No you don’t, in the first 30 days a full refund or new van can be insisted on.
As for if you don’t own it, if finance or lease they have more arm strength than an individual so you have more power not less and your rights are exactly the same
Check the consumer rights act

Kev

i would want another van or a full refund considering its only done 20 miles

You can “WANT” all you like, but until you’ve given them an opportunity to fix it they’re perfectly within their rights to tell you to jog on.

I’ll speak to them Monday, no codes are showing at the moment, and I’ll give them a chance to fix any issues. A chance I said. Just one. Then it’s name and shame and the full works

You’ll have to give them an opportunity to fix the vehicle, that may mean giving them more than one chance.

This assumes that you own the vehicle, if it’s on some sort of finance it can be a world of pain as you don’t have the same rights as if you own it. Also, speak to the salesman, if he’s any good he’ll be keen to avoid any bad feeling......especially if the sales office is busy

Thats the way i understood it

[khould]

Write them a letter telling them your are rejecting the van on the grounds it has an inherent fault.
Either get your money back or get them to order another van for you.

Kev

[bambi mk 1]

Write them a letter telling them your are rejecting the van on the grounds it has an inherent fault.
Either get your money back or get them to order another van for you.

Kev

Get them to order it from another dealer who treats their customers with respect .

[Mike]

Let’s see what happens

[bambi mk 1]

Let’s see what happens

He could hand the dealer with a copy while he still can https://europa.eu/youreurope/citizens/c ... dex_en.htm

[Micromouseuk]

The result is it’s the injectors issue (they say they have never seen a failure on a van this new). Parts are being ordered and they are going to call me when they are in. Overall they have been very apologetic and professional.