trusting when payment sent no part in return

[bigwig02]

HI has any one dealt with DUDLEY transit centre.sent them payment for ignition switch yet they said would post it that day,but not recieved it and now easter his here no post ,i expect there busy but how long will i have to wait any one know.why his it so hard to get parts when they say we stock them i know ive got an old transit mki with some modifications with finding mk2 parts on it,i am upset with no help out there bigwig02

[MrMPuk]

Have you rung them?

[the gardener]

.. I find that ringing them, staying calm and not swearing is good, face to face is even better as it's harder to fob off. After two calls without success, I write advising that they have failed to provide goods I have paid for and advise them of referral to trading standards giving them a timeframe to either provide goods or refund money plus the cost of my time. This generally works and I do get a goodwill payment in most cases. I also would use the local press as all their clients, friends, family and neighbours knowing what a poor business person you are is damaging and yet priceless!

[bigwig02]

YES i have phoned them they said would post it first they took details of my debit card but did not take payment phoned and sent postal order they said would post it yet not arrived will wait till tuesday,unable to go face to face to far motor off road.upset how a company so long in service would do this say have the part but do not follow on when payment sent,emailed them will see if they get back thank you to you for help

[MrMPuk]

When did you ring them?

[bigwig02]

SECOND TIME I phoned them was last thursday 13/03/2008 to ask why my debit card did not show payment and if still had what i needed they said it was sat on shelf and would post it to me i then asked how to pay them we agreed to send postal order to them in wich i sent on saturday the 15/03/2008.so expected to recieve the part by today 20/03/2008.they have recieved the postal order i sent it first class recorded to them. I have emailed them this morning has well I am worried because something i baught on sunday arrived tuesday yet I was told twice it would be posted to me I may be wrong i do not know how they work in posting items to any one,may be worrying to early but my motor his off the road and being disable im unable to go out thank you to you all bigwig02

[mr T]

ask for refund of postal order and take your trade elsewhere somone on here will give you the adress of someone more reliable

[bigwig02]

THANKS TO YOU ALL arrived saturday full ignition trouble now wont start up problems never mind should sort it thanks