I must have owned Transits for some 25 years now and always used to go to the parts counter at my local Ford dealership where the assistant would pull up an exploded diagram of the relevant area of the van and you could order just about anything, be it a bolt, a piece of trim or a full heater motor. I am based in Berkshire and it seems that the Ford dealerships here no longer have such parts counters. Instead you speak to reception, she puts you on to someone in service who calls someone from parts who then comes out to the service desk. He asks what you want, but frankly you can't be arsed to try an explain in detail to a guy with a pen and pad ( just show me the diagram) and he will invariably order the wrong part. Of course if you had seen the exploded diagram you could have told him it was the wrong part, or just pointed at the bits you want. Bugger me, they can't even order a set of floor mats for my van which is currently a 72 plate Custom Limited DCIV Automatic with Single Passenger Seat. The last set he got in weren't even for an automatic. WTF.
Rant over. Where do you guys go to buy parts for your van now. What would be really great would be to call up an exploded diagram online, note the part numbers and order.
Is this too much to ask?