by chipped UK Ltd » Thu Sep 06, 2007 8:03 am
Quality reply, but sadly one from a very missinformed reader of this post.
I DID offer a refund if the customer was unhappy from the start, the point is, we do not have the ability to do anything until we can speak with the customer which we were unable to do yesterday as the phone wasnt answered.
We have never hidden from this, and are totally and without doubt happy to refund in full.
Also simply saying we would stop the cheque is nothing more than someone adding to a pot of buring oil with petrol, it helps nothing.
People who kno wmy company know how seriously i take customer service and in fact, i know of 6 people who have posted in this thread who without even the very slightest of doubt know how serious i take customer service.
Sadly, these same people have failed to mention this.
Im happy though that you make your £500/day, maybe one day i can manage the same (without getting the title of being a rogue trader of course)