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Timing belt recall

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Re: Timing belt recall

Postby karl » Sat Nov 06, 2021 12:27 am

20B44 Transit & Transit Custom Timing Belt Inspection Date Published: 27 August 2021
Expiration Date: 03 February 2026

SUMMARY
A very small number of Transit and Transit Custom vehicles fitted with a 2.0l EcoBlue diesel engine may be affected by premature wear / delamination of the timing belt. The timing belt is situated within the engine and runs in the vehicle’s engine oil. If the engine oil in the vehicle has been subject to high levels of oil dilution and degradation it may have reduced the service life of the timing belt. A vehicle with a timing belt that has a reduced service life, could suffer a timing belt failure before the recommended service interval. If the timing belt fails the vehicle may display a warning message on the instrument cluster, the engine will suffer a loss of power, a gradual loss of braking assistance and immediate loss of steering assistance. Full control of the vehicle will be maintained to allow the vehicle to be brought to a safe and controlled stop. An inspection of the vehicles timing belt is needed, this check can be carried out while the customer waits or as part of their next service. If the timing belt is deemed to have a reduced service life it must be replaced. IT IS ANTICIPATED THAT A VERY LOW PERCENTAGE OF VEHICLES WILL NEED A TIMING BELT REPLACED. DO NOT ORDER PARTS UNLESS A DAMAGED TIMING BELT IS IDENTIFIED.

PARTS REQUIRED
Description Part Number Finis Qty
Transit & Transit Custom FWD FSA Timing Belt Kit GK2Q-6M260-AA 2548688 1 If Required
Transit & Transit Custom RWD / AWD FSA Timing Belt Kit GK2Q-6M260-BA 2548690 1 If Required
Aux Belt Transit Custom With AC (Main Belt) GK2Q-6C301-AB 2361304 1 If Required
Aux Belt Transit Custom Less AC (Main Belt) GK2Q-6C301-BB 2361315 1 If Required
Oil Filter GK2Q-6714-AA 2007929 1 If Required
Adhesive HU7J-M4G323-AA 2190442 2 If Required
Primer CU7J-BNDRT-AA 1791368 2 If Required
Sump Pan FWD GK2Q-6675-AA 2011593 1 If Required
Sump Pan RWD / AWD GK3Q-6675-AA 2011594 1 If Required
PARTS SUPPLY
If after inspection the timing belt and sump need to be replaced, parts should be identified and obtained using your normal parts ordering process.

Timing Belt Inspection Procedure.
To carry out the timing belt inspection, a clear view of the inside of the oil fill hole in the top of the rocker cover is needed. For Transit RWD and AWD this is very accessible by simply removing the oil filler cap, however for Transit FWD and Transit Custom the oil filler neck will need to be removed.

This assessment of the timing belt condition is only valid at the time of the inspection. If the inspection result does not require the timing belt to be replaced but the timing belt subsequently fails before the next scheduled service interval for the timing belt, the inspecting dealer will not be held accountable for the repair.

With the oil filler cap/neck removed inspect the visible portion of the timing belt with a light.
If the timing belt has no signs of delamination (pieces missing) NO further action is required. Claim A1, A2, A3 or A4 for inspection only.







NOTE: Some of the parts in the supplied parts kits maybe listed for other production years of vehicles. This is intentional and all parts will fit correctly.

If the timing belt has visible delamination (pieces missing) on the surface, then it must be replaced. To replace the timing belt please follow the WSM 303-01A/B Engine - 2.0L EcoBlue - Timing Belt.
NOTE: The oil pump pick-up can be removed and cleaned. There is no need to replace the pickup unless it is damaged.

In addition to replacing the timing belt the oil pan must be removed and any debris removed from the oil pump pick up / strainer. To remove and replace the oil pan please follow WSM 303-01A/B Engine - 2.0L EcoBlue - Oil Pan.

REIMBURSEMENT PROCEDURES
Claiming
Reimbursement for costs associated with this action should be submitted in line with normal Service Action claiming procedures as detailed in Section 'J' of the Warranty Manual. It is important that claims relating to this action are raised and submitted on a priority basis in order that the response rates can be accurately monitored and vehicles deleted from the Outstanding Service Action feature on OASIS.

Labour Allowance and Operation Codes
Note: A claim for one of the following Operation Codes will be credited for an amount that includes both the labour hours shown and the value of the appropriate parts. It is not necessary to submit any additional claim.

Insert the following details:

Repair Operation Allowance Operation Codes
Transit FWD and Transit Custom Check Only in Conjunction with a Routine Service 0.2 Hours A1
Transit RWD and AWD Check Only in Conjunction with a Routine Service 0.1 Hours A2
Transit FWD and Transit Custom Check Only 0.3 Hours A3
Transit RWD and AWD Check Only 0.2 Hours A4
Transit Custom Stage 6 Emissions Timing Belt Replacement and Sump Removal in Conjunction with a Routine Service 4.9 Hours Oil and Oil filter cannot be claimed as part of this repair
Transit Custom Stage 6.2 Emissions Timing Belt Replacement and Sump Removal in Conjunction with a Routine Service 5.0 Hours Oil and Oil filter cannot be claimed as part of this repair
Transit FWD Timing Belt Replacement and Sump Removal in Conjunction with a Routine Service 4.9 Hours Oil and Oil filter cannot be claimed as part of this repair
Transit RWD/AWD Timing Belt Replacement and Sump Removal in Conjunction with a Routine Service 5.1 Hours Oil and Oil filter cannot be claimed as part of this repair
Transit Custom Stage 6 Emissions Timing Belt Replacement and Sump Removal 5.2 Hours Oil and Oil filter can be claimed as part of this repair
Transit Custom Stage 6.2 Emissions Timing Belt Replacement and Sump Removal 5.3 Hours Oil and Oil filter can be claimed as part of this repair
Transit FWD Timing Belt Replacement and Sump Removal 5.2 Hours Oil and Oil filter can be claimed as part of this repair
Transit RWD/AWD Timing Belt Replacement and Sump Removal 5.4 Hours Oil and Oil filter can be claimed as part of this repair
It has not been possible to set operation codes for all repair operations in this FSA due to the number of possible repair combinations. Please submit a bill of material claim including all parts, labour and replacement vehicle hire required to complete the repair. The FSA no. 20B44 must be entered into the program code field. The labour time that can be claimed will vary depending on vehicle variant and if the repair is completed in combination with a routine service. One of the repair times above is to be used as part of the bill of material.

Replacement Vehicles

Vehicle hire can be claimed as part of the bill of material claim if the timing belt needs to be replaced.

Consequential Damage

If the timing belt delamination is not identified early, it could result in timing belt failure. The timing belt can fail in two ways, teeth can start to shear off the belt allowing the timing to slip or the belt can snap, both will cause poor running and lead to valve and piston contact. At this point the engine will need to be replaced.

The FSA will cover the costs of replacing the engine if it has failed due to the failure of the timing belt as described above or oil starvation due to excessive debris cause by delamination of the timing belt.

If you have identified an engine that has failed and the cause is confirmed as timing belt failure, you can bill the engine replacement to the FSA as a bill of material claim. Please submit a bill of material claim including all parts, labour and replacement vehicle hire required to complete the repair. The FSA no. 20B44 must be entered into the program code field. The labour time that can be claimed will vary depending on vehicle variant and if the repair is completed in combination with a routine service.

Displaced parts must be retained following your local warranty rules for retrospective investigation. Please ignore any emails regarding the scrapping of these parts, these parts must be retained to support the warranty claim.

FAQ

1. Can a vehicle that is outside the affected build range be added into the FSA 20B44?

No, vehicles that are outside the affected build range cannot be added into the FSA 20B44. If a vehicle outside the build range suffers from a similar failure these will need to be raised with CRC for support.

2. Why is the vehicle not flagged on Etis in FSA 20B44?

If a vehicle is not flagged in Etis for 20B44, it maybe that the vehicle does not fall within the affected build range. If the vehicle does fall within the affected build range but is not flagged on Etis it maybe that the vehicle has already been checked or repaired. For vehicles that fall within the affected build range, are not flagged on Etis and need a repair please contact erecall@ford.com to have the FSA re-opened for that vehicle.

3. What happens if the vehicle is inspected and found to be OK, but the timing belt fails sometime after the inspection?

Should the timing belt fail after an OK inspection is completed, the vehicle must be inspected and confirmation the delaminated timing belt is the cause of the failure this must be documented. If the engine has failed due to the timing belt failing before its recommended service interval the repairs can be billed back to the FSA. Please contact erecall@ford.com to have the FSA re-opened for the vehicle.

4. What condition must the belt be in for it to need replacement?

The timing belt surface must have visible delamination, this means small pieces of the timing belt surface must have lifted away and will have left behind visible holes in the belt surface.

5. What if the timing belt is showing signs of cracks but not delamination yet?

The engineering assessment is that a timing belt that is only showing some cracking will make it to its scheduled service interval. Belts that are only showing signs of cracking do not need to be exchanged.

6. Is service history required as part of the FSA assessment before consequential damage can be claimed?

Where available, evidence that the vehicle has been serviced following the maintenance schedule is preferred but not essential.

7. Can replacement vehicle hire be billed to the FSA?

Yes, replacement vehicle hire for the full hire term can be included in the bill of material claim if the timing belt needs to be replaced or has failed. The hire of specialist vehicles like taxies or refrigeration vehicles for example cannot be covered.

8. Is it enough that only the small portion of the timing belt is able to be inspected though the oil filler?

Yes, the timing belt will delaminate at the same rate all over the surface of the entire timing belt. Inspecting the small portion of the belt visible through the oil filler is enough to make a determination.

9. Can a claim be made for consequential damage if the vehicle failed before the launch of the FSA on 22nd January 2021?

Yes, if the vehicle failed before the launch of the FSA, the cause is confirmed as delamination of the timing belt and the repair has not yet been completed then yes it can be claimed under the FSA bill of material.

10. Can I get an authorization number for consequential damage or car hire?

No, the European Recall team cannot and will not issue authorization numbers. Please read above "Replacement Vehicles" and "Consequential Damage" for information how to claim these.

11. If the timing belt has failed and the engine is damaged can this be claimed under Consequential Damage?

Yes, please read the "Consequential Damage" section above.

12. If the engine has lost oil pressure can the oil pump be removed and replaced in extreme cases?

Yes, the oil pump can be removed if the vehicle is suffering from low oil pressure, it can also be replaced if it is damaged. This will fall under Consequential Damage.

13. Can the Vac Pump be replaced if it is full of sludge and debri?

Yes, if particles of the timing belt have blocked the oil passages in the Vac Pump and these cannot be cleared then the Vac Pump can be replaced under Consequential Damage.

14. The customer has previously paid for the timing belt or engine to be replaced due to delamination of the timing belt. Will Ford reimburse the customer?

Yes, so long as the customer has proof of the repair and that the failure was caused by delamination of the timing belt. These cases will need to be raised with the CRC.

15. Are parts available?

Yes, parts are available for the FSA.

16. Why is the engine timing belt front cover so different to the one I am taking off the vehicle, will it fit correctly?

Yes, the engine timing belt front cover will fit correctly, and this has been confirmed. The front cover may look different, but this is only cosmetic and will not affect the fit.

Claims will not be accepted after the expiration date of this action as shown on the announcement bulletin.
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Re: Timing belt recall

Postby sparkie1984 » Sat Nov 06, 2021 7:18 am

Is there anyway of finding the affected vehicle range?
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Re: Timing belt recall

Postby Twannn » Mon Jan 10, 2022 1:01 pm

Hi everyone,
I come from Belgium.
I am ( i was ) the happy owner of a 2017 Ford transit 2.0 ecoblue with 125.000 km ( + - 77K miles )
I am no longer happy because two days ago my timing belt broke, and so does the engine.
After contact with my Ford dealer, they said that my car was not concerned by the timing belt check recall and so my engine cannot be replaced under warranty.
Is there someone here who had the same problem ? What can i do?
I am going to contact an automobile expert and i will go in justice if i have to.
Thank you for your answers
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Re: Timing belt recall

Postby man le-mans » Tue Jan 11, 2022 11:20 am

Twannn wrote:Hi everyone,
I come from Belgium.
I am ( i was ) the happy owner of a 2017 Ford transit 2.0 ecoblue with 125.000 km ( + - 77K miles )
I am no longer happy because two days ago my timing belt broke, and so does the engine.
After contact with my Ford dealer, they said that my car was not concerned by the timing belt check recall and so my engine cannot be replaced under warranty.
Is there someone here who had the same problem ? What can i do?
I am going to contact an automobile expert and i will go in justice if i have to.
Thank you for your answers


Does the van have full Fords service history. ???
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Re: Timing belt recall

Postby Chug » Tue Jan 11, 2022 12:10 pm

sparkie1984 wrote:Is there anyway of finding the affected vehicle range?


1st May 2016 to 1st July 2019
viewtopic.php?f=64&t=204983&start=60#p1737166
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Re: Timing belt recall

Postby Twannn » Tue Jan 11, 2022 6:47 pm

man le-mans wrote:
Twannn wrote:Hi everyone,
I come from Belgium.
I am ( i was ) the happy owner of a 2017 Ford transit 2.0 ecoblue with 125.000 km ( + - 77K miles )
I am no longer happy because two days ago my timing belt broke, and so does the engine.
After contact with my Ford dealer, they said that my car was not concerned by the timing belt check recall and so my engine cannot be replaced under warranty.
Is there someone here who had the same problem ? What can i do?
I am going to contact an automobile expert and i will go in justice if i have to.
Thank you for your answers


Does the van have full Fords service history. ???



The two first yes but last maintenance has been made by another firm but i have the invoice with oil specification on it.

Thank you for your answer.

News of the day : my dealer is gonna send an email to Ford Belgium ( i guess) asking them to intervene partially or fully in the cost for thé engine replacement
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Re: Timing belt recall

Postby joshmcallister » Tue Jan 25, 2022 12:11 pm

Just had my 2017 belt snap on me yesterday evening. Had to be recovered back home by the AA who told me it's a common fault on these types of vans.

It's a 2017 and done 91K. Phoned Ford this morning and they told me it's not on the recall list but from other forums people have had the same issue and still had theirs fixed free of charge.

Fingers crossed, waiting to hear back from them.
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Re: Timing belt recall

Postby ericdaking » Tue Jun 28, 2022 12:50 pm

My son in laws transit 2018 with 66000 miles broke down and needs £7500 rebuild
He tried to get it serviced in covid times but local ford dealer said only doing key workers etc
But if he got it serviced with ford parts it would be ok
Now they won’t accept this and say his van isn’t on the recall list
Can anyone help
Cheers
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Re: Timing belt recall

Postby Gutterworks » Fri Jul 22, 2022 9:58 am

We have had a Timing belt failure on our 2018 registered Transit Custom 2.0L which is just out of warranty but has been regularly serviced within the recommendations and has only done 94,500 miles. Having read some of the replies here, approached Ford for redress but they have denied responsibility.

Is there anyone on here that has had success with this type of claim and can explain how to argue our case?

Thanks in advance
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Re: Timing belt recall

Postby Zeus20 » Thu Nov 10, 2022 4:25 pm

Chug wrote:
sparkie1984 wrote:Is there anyway of finding the affected vehicle range?


1st May 2016 to 1st July 2019
viewtopic.php?f=64&t=204983&start=60#p1737166


How can I check the manufacture date of my vehicle. It was first registered (V5C) in August 2016 but may have been built earlier? Does the VIN include a datecode?
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Re: Timing belt recall

Postby Stace91 » Sun Nov 27, 2022 9:54 pm

Hello, I am new to this site and looking for some help with info. My husbands Transit 2.0 2017 55,000 miles broke down on the motorway a week ago today. AA towed him back to our regular garage, they said the timing belt has gone and it needs to go to Ford and more than likely a new engine, looking at 7/8k which we absolutely don’t have. He’s booked in for Tuesday at Ford. I’ve read 50/50 outcomes on forums of Ford accepting liability and replacing the engine and then also not helping at all. There is a post higher up on this thread from Karl, sorry I can’t seem to reply directly to it, it’s outlining the terms of 20B44 CPS. Karl if you see this message or if anyone reading this can help could you pls direct me to an official link for it? Just so my husband has every info possible with him on Tuesday when he goes to Ford. I have put the VIN number in the ETIS website and it says NO RECALL but 1 CPS 20B44. Thanks in advance for any help.
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Re: Timing belt recall

Postby Singleton47 » Sat Feb 18, 2023 3:38 pm

Hello, I have just received a 20b44 timing belt inspection letter from ford 18/02/2023. My timing belt failed 5 months ago costing me £4000! After looking on this site I have noticed that this inspection letter originated from August 2021. Why has it taken ford 18 months to send me this letter? Where do I stand with trying to claim some costs back from ford?!
Thanks.
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Re: Timing belt recall

Postby Singleton47 » Sun Feb 19, 2023 11:27 am

Hello,
I've received a letter from ford regarding the timing belt check for premature wear 20b44. I received this letter 16/02/2023. My timing belt failed 5 months ago costing me £4000 repair bill. Looking into this issue I have noticed that ford first found this issue back in August 2021. So it's taken them over 18 months for them to contact me which is unacceptable! Where do I stand with reclaiming back some of the repair cost for this?
Thanks,
Steve.
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Re: Timing belt recall

Postby thebarber » Sat Mar 25, 2023 11:11 am

Just checked my belt today and seems OK, no writing on tho. 33000 mls 18 plate serviced yearly.
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Re: Timing belt recall

Postby p2thed » Mon Mar 27, 2023 8:13 pm

To anyone that may find this useful
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