2021 Customer limited.

[Maco1994]

Hi guys, I’m sure this has been asked before so I do apologise but I’ve searched the forum and I’m struggle to find an answer.

So yesterday I picked up a 2021 Transit Custom Limited. I’ve tried all ways to connect to Apple car play but nothing is working, I’ve tried numerous cables. I’ve updated the software and I’ve done a master reset. Also for some reason Apple Car Play preferences has disappeared and I can’t get it back on, I’ve done the master reset a couple of times but it still doesn’t come back on. When i deleted the previous connect phones the car play preferences tab disappeared. It’s starting to drive me insane.

Any ideas?

[Connor234]

Okay some things for you to try that have stumped me in the past include -

- not all cables are equal usually only more expensive cables will work. It’s to do with data transfer and some only being charge cables.

- does your phone charge off the van? Try a different phone. I once got lots of debris in my charge port and even though it would charge, it wouldn’t work with car play.

- finally have you tried both usb ports? Does linking your phone to play music via Bluetooth work?