by Hirdy » Wed Jan 22, 2020 10:56 am
Hi Jay and the rest of the forum. Also new to site and to be honest I didn't think I'd ever have to join a forum regarding faults with a Ford, but here I find myself.
I bought a 2016, 2litre custom transit limited with 90k and full history in Aug 2019 with 2mths warranty on it. Just over a 1000 miles after buying van and 59 days out of warranty, the timing belt tensioner failed end of November 2019. This is not a serviceable part and the belt didn't need replacing for another 54k miles or nearly 7 years, which ever came sooner. Same designs yours Jay, belt in a bath of oil and I also believe the tensioner does not have any bearings but is fixed, could be wrong about bearing.
I contacted Ford customer relations (freaking joke that title) to discuss the failure of a vital engine part. Many valuable hours of my life disappeared listening to torrid hold music only to find my case manager was away as often as she was there. It has been determined that only the head and valves have been damaged, I was hoping the valves and pistons had destroyed engine (bloody glad it didn't now). Ford have made a take it or leave it goodwill gesture to pay 40% of repair bill. It has taken them nearly 2 months to come to this decision and eventually receive a courtesy van.
This leaves me with a bill of £1500 (was going to be £2800 before Lookers helped on price I'm paying, cheers lads I truly appreciate the help) plus my loss of earnings having no van, then Ford's design fault and unwillingness to accept full responsibility has cost me over 8k.
I'm not prepared to leave this but I need my van so agreed to repairs. I intend to take this further and try to claim loss of earnings too (right over the christmas period and being unable work, nice long xmas break though). So any help, advice or guidance would be greatly appreciated with my next steps.
Very disappointed with Ford and gutted now i got rid on my vw t5, i guess we all live and learn. Didn't think it would take a bloody good kicking from Ford to get my education and learn that Ford are no longer the backbone of working Britain. Cheers in advance for any support you lads can give.
Cheers Hirdy