I’ve been having issues lately with exhaust filter overload and Adblue not working. It went into ford Crayford for the interim service and to have the issues looked at. They basically told me that the problems are down to oil dilution and to fix it, it would require changing oil and filter and doing a static regen, but then they said that it would not be covered under warranty as my van supposedly is not supposed to have this problem but others are know too, and after a very heated conversation they would not back down and charged me £267 to do the work, so surely if other vans are having the issue and it’s covered under warranty and now mine has developed it then why wouldn’t it be covered.
I’m trying to get as much info as I can so that I can try and claim it back.
What causes oil dilution?
What years have this problem?
And any other info would be appreciated
Mine is only a year old with 9k
At 2k it had the timing gear changed at ford sittigbourne and I was told that they never put fresh oil in it and at 2.5k it went back to have the engine plate changed as they hadn’t sealed it properly and was leaking and never put new oil in it either