Ford transit custom 2 litre ecoblue 2017 timing failure

[Oliverst14]

Good afternoon

Hope everyone is doing great.

So as many people on here will probably already know these ecoblue engines are complete and utter trash. I only found this out mid January when mine decided to spread its contents over a duel carriageway.

Were talking about the infamous wet belt.

Only bought it a year prior and had no issues with it, went in for service and mot 2 weeks prior to the incident with an local independent that we use for all vehicles and he's great

Anyhow ford have had it 3 months nearly and have just got round to bothering to look at it (I know disgraceful right) and have said they won't cover under warranty cause they can't decipher if the belt failed first or the pulley failed as the pulley was loose and had marks around the case. I'm absolutely disgusted and feel like they are having me royally over.

Just a bit of back story on the garage (it's perrys Mansfield) they took the van in and within 2 days had done a service inspection on it without me asking (apparently its routine) bearing in mind it had just been serviced with an estimate of over £3000 worth of work along with a nice video of some muppet walking round the thing. One of the jobs was a new battery for £370 wtttttffffff.

Anyhow I rejected all these and asked them to get onto the reason the van came in, they then didn't do anything for over 2 months despite probably 100 phone calls and emails trying to get information or even just to speak to someone.

Now they say its not under the recall and a new engine is £6500????

Im at a loss and just wondered if anyone had any advice on how to deal wit this issue or had any exporience like this before?

Thanks in advance

Oli the very sick transit owner

[FJ111200]

My advice would be not to lose your rag and keep cool and also get onto Ford customer services.
£6500 is right for a new engine, that's what i was going to be charged for mine until Ford customer services offered to pay £2000 towards the cost.
Did you have the van serviced at all from when you bought it? It must have been out of warranty when you got it yes?
All the Ford dealerships i've been to carry out an inspection whether i've asked them to or not.
It's a year younger than mine and it should have had a recall for the timing belt.
Why didn't you go into the dealership instead of phoning and emailing for 2 months?
Sorry for all the questions, just trying to get a better picture for others to chime in, not that i can help you in any way really.

[V184]

if it had just been serviced why didn't the garage pickup the fact there was a problem with the pulley

[Oliverst14]

My advice would be not to lose your rag and keep cool and also get onto Ford customer services.
£6500 is right for a new engine, that's what i was going to be charged for mine until Ford customer services offered to pay £2000 towards the cost.
Did you have the van serviced at all from when you bought it? It must have been out of warranty when you got it yes?
All the Ford dealerships i've been to carry out an inspection whether i've asked them to or not.
It's a year younger than mine and it should have had a recall for the timing belt.
Why didn't you go into the dealership instead of phoning and emailing for 2 months?
Sorry for all the questions, just trying to get a better picture for others to chime in, not that i can help you in any way really.

Thanks for the reply.

So you have had this happen also?

So I bought the van Feb of last year, took it into the garage for a check over to make sure everything seemed good(I had actually taken it to Ford in Chesterfield who said it would £400 for a check up wtf???) and nothing was found, The vehicle had been an ex police van (has the nice prison fans on the roof disconnected as a remnant) so no question its been serviced at least yearly. I had also just had its mot and service carried out 2 weeks prior to this happening. The van had done 111000 miles so was not due a timing belt replacement so had no reason to ask for this to be done. I had not received a recall notice and had no idea the vehicle had this inherent fault.
The vehicle originally went into perrys ford in Chesterfield however they said they couldn't do anything and it would have to go to Mansfield around 40 mimuees from where I live. Reluctantly agreed expecting this to be a nice simple recall job. Anyhow iv been into the garage 5 times but it's just not practical to keep going in is it? Im a self employed heating engineer working 90 odd hours a week before iv done invoicing it's hard enough finding time to call them let alone drive an hour and half round trip.

Honestly done everything possible to get it esolved.

Anyhow update they got back today and said its going to be at least £7490 but they can't gauratee that price.

Iv never heard anything like it in my life. They need shooting they really do. Iv found a brand new ford engine forn £3700 so they are charging £4000 to fit it????

Wow I'm in the wrong game

So had anyone else got any horror stories cause iv already spoke to 2 other people and they had a very similar experience with perrys ford?

[FJ111200]

Yes mate, i had a new engine fitted which was all due to the oil dilution by the diesel when not able to do a full exhaust regen. They dump unburnt diesel into the sump when it can't carry out the full procedure and turning off the engine before it completes the cycle. I had changed the oil 7 times from new and had only done 39,000 miles but the van was just outside the 3 year warranty when it happenned. Just coming up for 50,000 now so only 11,000 miles since the new engine and they only give a years warranty. Oil dilution causes the piston rings and cylinder bores to be washed by the diesel in the oil leading to a lack of compression and cylinder liner scoring. The first sign of the problem was when the engine kept turning over on the starter but not firing up. It had all the recalls but the damage was done. Foocking smart idea from Ford with that one.
I think you've been very unlucky and now you must weigh up your options as to whether getting the van fixed or getting shut. The cheapest option for me was to get the new engine fitted because where would i find a newish van for £4200 in my case. Good luck.

[Vicky M]

Hi, I'm new to this but have the same issue as most of this forum by the sounds, mines a 17 plate tourneo I needed to get my kids etc to & fro, brought it from Haynes in Maidstone, lovely van with enough seats that my kids couldn't fight, went miles with smiles all round, had one recall letter for a fuse or something similar (she's female and wont understand) that was done and I got my van back with a broken oil filler neck which was the only sign that someone had been under the bonnet, nothing was wrong or out of place on one Saturday a year or so back and as I slowed for road works all was good but then the van jumped like someone had pushed it and the engine started to make a god awful noise like it was running on 2 cylinders so limping to safety called the RAC, nice man with a flat bed turned up and sucking air through his teeth said if I had a pound for etc, so I am now the confused owner of a shed that's still financed, that's not turned a wheel in over a year and have 3 kid with issues and no money, was there a recall or not, I'm going to citizen's advice but need as much info as I can get, oh its only done 90ish thousand if that helps