sludge

[spanner-86]

working for ford i get a lot of complaints with mk7 transits having the white sludge in the oil filler neck/cap i know this is just condensation with it being new but wot the fook am i supposed to reply when the customer says ive just paid 16k for this van i want it fixing i try to tel them do a few hundred miles in it and it shud clear, but most wont have it and leave the van

[lostpaul67]

working for ford i get a lot of complaints with mk7 transits having the white sludge in the oil filler neck/cap i know this is just condensation with it being new but wot the fook am i supposed to reply when the customer says ive just paid 16k for this van i want it fixing i try to tel them do a few hundred miles in it and it shud clear, but most wont have it and leave the van

Better not tell them about the black sludge in the inlet manifold then, they'll all run off and buy a cheap Maxus

[Brains_transit]

just say buy a transit and look cool or any other and be a standard individual.

[ake]

just say buy a transit and look cool or any other and be a standard individual.

[martynx]

Mayo used to mean head gasket - thats why they are worried i guess?

[coconut]

working for ford i get a lot of complaints with mk7 transits having the white sludge in the oil filler neck/cap i know this is just condensation with it being new but wot the fook am i supposed to reply when the customer says ive just paid 16k for this van i want it fixing i try to tel them do a few hundred miles in it and it shud clear, but most wont have it and leave the van

Working for Ford you should know there was a broadcast message about this and then you can show them that

[transitgeoff]

why are people taking that cap off anyway i think ive only lifted me bonnet about 6 times, never had to top anything up other than the washer bottle

[Lemonade]

why are people taking that cap off anyway i think ive only lifted me bonnet about 6 times, never had to top anything up other than the washer bottle

There are those who like to tinker with their vans and then blame Ford when things go wrong. I normally have a look (without tinkering) every so often just to check thats nothings leaking etc. Only 2 years 8 months of the guarantee left.

[spanner-86]

never read the broadcast messages coconut, should i be i hate even reading tsb's they are a nightmare to search for, ive only been working for ford 2 year so its all new 2 me still

p.s what did that broadcast message say

[coconut]

Thats the whole point of broadcast messages, TSB's etc, it gives us as techs information so we can use it to repair the vehicles or relay to the customers

Its quite simple to use, do a VIN enquiry and enter the symptoms, and it brings up any SSM's or TSB's

19431 - NEW TRANSIT - WHITE EMULSION
ON SOME 2.2L NEW TRANSITS, DURING ROUTINE MAINTENANCE OR A REPAIR, A WHITE EMULSION MAY BE NOTED ON THE INNER SURFACE OF THE OIL FILLER TUBE OR ON THE UNDERSIDE OF THE OIL FILLER CAP, ESPECIALLY IN COLD CLIMATE CONDITIONS WITH HIGH NUMBER OF START/STOPS. IF THERE ARE NO SIGNS OF POSSIBLE HEAD GASKET FAILURE, PLEASE WIPE CLEAN AND CONTINUE WITH SERVICE.
EFFECTIVE DATE: 17/10/2006

[spanner-86]

cheers coconut learn something new everyday i havent been to daventry yet or done any e-learning so at the mo its just finding out wot i can myself, and were i work no one helps

[Mike]

never read the broadcast messages coconut, should i be i hate even reading tsb's they are a nightmare to search for, ive only been working for ford 2 year so its all new 2 me still

p.s what did that broadcast message say

You sound like one of the monkeys who work at Perrys in Aylesbury.

[ake]

never read the broadcast messages coconut, should i be i hate even reading tsb's they are a nightmare to search for, ive only been working for ford 2 year so its all new 2 me still

p.s what did that broadcast message say

I take i'm not the only one here who finds this a worry

[lostpaul67]

cheers coconut learn something new everyday i havent been to daventry yet or done any e-learning so at the mo its just finding out wot i can myself, and were i work no one helps

Do you actually carry out the servicing on the vehicles in the workshop If yes, could you let us know which Dealer and whereabouts in the country please

[coconut]

cheers coconut learn something new everyday i havent been to daventry yet or done any e-learning so at the mo its just finding out wot i can myself, and were i work no one helps

Its the same at my place went on a course for the mk7 Transit when it 1st came out and not been on 1 since, best bit is half the info they told us on the course either was wrong or not relevant

I would advise you to read the broadcast messages at least once a week, majority of them might not even be of any relevance to you (I lightly read over the car ones and concentrate on the commercial stuff ) but its worth the few minutes it takes also with new model introductions and the e-learning, again its worth spending a bit of time doing it, might pick up summut useful from it

If you need any help on how to work etis, let me know cus I was lucky enough to have a good collegue (well not just a collegue, I consider him a mate) that knows etis inside out so he showed me around it


To Mike, ake and paul, not defending or making excuses for anything but this is the sort of sh*t we have to stick up with, I would put money on spanner-86's reception staff etc get put on all the complete bolloxs courses (how to deal with customers etc) but the companies arent interested in sending the blokes who have to try and fix the things on any kind of technical courses and end up having to guess half the time as I said, im not defending etc, its the way it is unfortunately (thats my opinion on it and I aint gonna argue about it )